Repairs underway for AT&T hotspots

Repairs underway for AT&T hotspots
Posted on 12/11/2020

Tahoma School District's technology staff have worked with AT&T technicians to discover why 300 wifi hotspots are not working. We have learned that the AT&T hotspots automatically reset to factory settings, which made them unable to connect with the internet. AT&T will perform a temporary repair tonight that can be done remotely. Tuesday morning, families with AT&T hotspots are asked to power off the hotspot, wait three minutes, and turn the power back on. This should restore the internet connection.

We will still need to reprogram the hotspots so that this problem does not happen again. We will contact you to set up a time to bring the hotspot to us for a quick repair.

Schools and teachers are being notified to make them aware of students who are affected by the outage. We apologize for the interruption of service.

Dec. 11 message:
Dear Tahoma families,

We have learned that some students who are using AT&T wifi hotspots are experiencing connection problems today. AT&T is reporting outages in our area and is working to correct the problem.

Students are advised to try logging on periodically, at least every 30 minutes, to see if service has been restored. We will share any further information we get from AT&T. If your student is unable to connect for classes today, please call the attendance line (or send an email to the attendance address) at your child's school.

If students can’t attend remote classes because of the outage, parents are asked to contact the school and report today as an excused absence.

Tahoma Communications Office
Website by SchoolMessenger Presence. © 2021 Intrado Corporation. All rights reserved.